IdonAI

Privacy policy

For individuals in the European Economic Area, United Kingdom, and Switzerland, you can read this version of our Privacy Policy.

We at IdonAI (“we”, “our”, “us”) respect your privacy and are committed to keeping secure any information we obtain from you or about you. This Privacy Policy describes our practices with respect to personal data that we collect from or about you when you use our website, applications, and services (collectively, “Services”).

This Privacy Policy does not apply to content that we process on behalf of customers of our business offerings, such as our API. Our use of that data is governed by our customer agreements covering access to and use of those offerings.

1. Personal Data We Collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide

  • Account Information: When you create an account, we collect information including your name, contact details, account credentials, date of birth, payment information, and transaction history.
  • User Content: We collect any content you provide when using our Services, including text, files, images, and other data.
  • Communication Information: If you contact us, we collect your name, contact information, and message content.
  • Other Information: This includes data from surveys, events, or identity verification processes.

Personal Data We Receive from Your Use of the Services

  • Log Data: Includes IP address, browser type, timestamps, and interactions with our Services.
  • Usage Data: Information about the features you use, actions you take, and engagement with our Services.
  • Device Information: Includes device name, operating system, and browser information.
  • Location Information: We may determine general location via IP address for security purposes and service improvements.
  • Cookies and Similar Technologies: We use cookies and related technologies to enhance user experience. For more details, please review our Cookie Notice.

Information We Receive from Other Sources

We may receive data from partners such as security vendors to prevent fraud or marketing providers for business outreach.

2. How We Use Personal Data

We use Personal Data for the following purposes:

  • To provide, analyze, and maintain our Services.
  • To improve and develop new features and conduct research.
  • To communicate updates, promotions, and other important information.
  • To prevent fraud and ensure security.
  • To comply with legal obligations and enforce our policies.

We may also de-identify and aggregate data for analytical purposes while ensuring user privacy.

3. Disclosure of Personal Data

We may share Personal Data in the following cases:

  • Service Providers: We may disclose data to hosting services, customer support, payment processors, and other vendors.
  • Business Transfers: If we engage in mergers, acquisitions, or sales of assets, data may be shared as part of the process.
  • Legal Compliance: We may disclose data to law enforcement or regulators when required.
  • Affiliates: Personal Data may be shared with affiliated entities in accordance with this policy.
  • Third-Party Interactions: If you choose to interact with third-party services through our platform, their privacy policies will apply.

4. Data Retention

We retain Personal Data as long as necessary for service provision, security, legal compliance, and legitimate business purposes. Retention periods depend on:

  • Our purpose for processing data.
  • The nature and sensitivity of the data.
  • Legal and security considerations.

5. Your Rights

Depending on your location, you may have rights including:

  • Accessing and reviewing your Personal Data.
  • Deleting or correcting Personal Data.
  • Restricting or objecting to data processing.
  • Transferring your data to a third party.
  • Withdrawing consent where applicable.

You can exercise some of these rights through your account settings. For additional requests, contact us at support@idonai.com.

6. Children’s Privacy

Our Services are not directed at children under 13, and we do not knowingly collect data from them. If you believe we have collected such data, please contact us for its removal.

7. Data Security

We implement technical and organizational measures to protect Personal Data from unauthorized access, misuse, or loss. However, no system is entirely secure, and we cannot guarantee absolute security.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of significant changes where required. Continued use of our Services after modifications constitutes acceptance of the changes.

For any questions or concerns regarding this Privacy Policy, please contact us at support@idonai.com.